AV Events Technician

Mall of America•East Rutherford, NJ
•$59,000•Onsite

About The Position

The Audio Visual Events Technician supports the successful technical execution of events, activations, performances, meetings, and special productions throughout American Dream, including Court A, Nickelodeon Universe, DreamWorks Water Park, Dream Stage, the Arena/Ice Rink, Event/Expo Center, Dream Live, common areas, and other assigned event locations. The position sets up, operates, troubleshoots, and maintains event audio, video, lighting, staging, streaming, and presentation equipment while providing professional service to internal teams, event partners, performers, vendors, and guests. When not assigned to an event, the technician assists with AV system inspections, preventative maintenance, equipment preparation, first-level troubleshooting, documentation, and other operational support under the direction of AV Engineering.

Requirements

  • One to three years of experience in live events, AV operations, technical production, entertainment venues, hospitality AV, or a related environment.
  • Working knowledge of basic audio, video, lighting, staging, playback, presentation, and signal-flow concepts.
  • Ability to set up and operate microphones, small-format audio mixers, speakers, displays, computers, media playback devices, and common event accessories.
  • Ability to troubleshoot technical problems in a fast-paced live-event environment.
  • Strong communication, customer-service, organizational, and documentation skills.
  • Ability to interpret event schedules, equipment lists, signal-flow information, and run-of-show documents.
  • Ability to work independently and as part of a technical team.
  • Availability for evenings, weekends, holidays, and schedule changes based on event needs.
  • Familiarity with Microsoft Outlook, Word, and Excel.

Nice To Haves

  • Experience with integrated commercial AV systems.
  • Experience with digital signage, IPTV, streaming, conference-room, background music, camera, or video-switching systems.
  • Experience with AV-over-IP or digital audio networking.
  • Experience working with performers, event producers, outside production vendors, and internal event departments.
  • AV, IT, broadcast, theatrical production, or related certification or education.
  • Familiarity with Q-SYS or comparable DSP and control platforms.
  • Familiarity with safe stage, trussing, cable-management, and backstage practices.

Responsibilities

  • Set up, test, operate, monitor, and break down audio, video, lighting, staging, streaming, and presentation equipment for events and activations.
  • Support rehearsals, performances, meetings, productions, sporting events, attraction events, and special activations throughout the property.
  • Operate event sound systems, wireless microphones, audio mixers, playback equipment, presentation systems, cameras, basic video-switching equipment, and approved lighting controls.
  • Execute event load-ins, setups, equipment changes, breakdowns, and load-outs.
  • Execute technical show cues using approved event plans, run-of-show documents, or direction from event leadership.
  • Maintain stages, backstage areas, technical workspaces, event equipment, cabling, accessories, and related infrastructure.
  • Provide first-level troubleshooting for common audio, video, lighting, signal-flow, control, and connectivity issues.
  • Escalate advanced programming, network, control-system, infrastructure, or engineering issues to AV Engineering.
  • Document equipment failures, event incidents, technical resolutions, and follow-up requirements.
  • Assist with routine AV inspections, preventative maintenance, equipment testing, cleaning, organization, and inventory.
  • Assist AV Engineering with installations, system testing, basic commissioning, cable management, and technical documentation.
  • Coordinate professionally with internal departments, event organizers, performers, production vendors, tenants, and guests.
  • Ensure event equipment and work areas are operated and maintained safely.
  • Provide evening, weekend, holiday, and after-hours support based on the event schedule.
  • Perform other related AV and event-support duties as assigned.
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