AV Desktop Technician, Bureau of IT Infrastructure and Support Services

City of New York • New York, NY

14h • $70,000 - $80,000 • Hybrid

About The Position

The New York City Department of Health and Mental Hygiene (DOHMH) is the nation's leading public health agency protecting and promoting health of all New Yorkers. Our 7,000-plus team members bring an extraordinary array of languages, cultures, and experiences to bear on the work of public health. Our diversity fuels creativity because al perspectives are heard and valued. DOHMH aims to improve the health outcomes of all New Yorkers by centering persistent racial inequities and promotion of social justice at the core of its work. The Bureau of IT Infrastructure and Support Services aims to provide DOHMH programs and staff, our external partners and providers, and all citizens relying on our systems and services with a highly reliable and available network infrastructure and services for both voice and data. Resilient and centralized data center services for applications and hosting databases, a customer service-oriented and secure computing environment, and delivery of information technology products and resources that have been designed, engineered and implemented to support and facilitate the agency in all our initiatives.

Requirements

• A four-year high school diploma or its educational equivalent approved by a State's Department of Education or recognized accrediting organization and four years of satisfactory, full-time experience in computer maintenance and repair, one year of which must have been in the supervision of staff performing computer maintenance and repair; or
• Education and/or experience equivalent to "1" above. Graduation from a certified technical training program in computer maintenance and repair may be substituted for one year of the general experience. Experience of the type described in "1" above may be substituted for high school on the basis of one year of experience for each year of high school. However, all candidates must have the one year of supervisory experience as described in "1" above.

Nice To Haves

• Strong understanding of audio-visual systems, equipment, and technologies, including projectors, displays, video conferencing, and sound systems.
• Proficiency in troubleshooting desktop and AV-related issues, including hardware, software, and network connectivity.
• Excellent communication and interpersonal skills, with the ability to effectively interact with end-users, stakeholders, and vendors.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Willingness to travel to different agency locations as required.
• Motor Vehicle Driver License valid in the State of New York. Employees must maintain the license for the duration of their employment.
• IT certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician, or AVIXA (Audiovisual and Integrated Experience Association) certifications, are a plus

Responsibilities

• Maintain and update an accurate inventory of desktop equipment, ensuring proper asset management and adherence to company policies.
• Collaborate with cross-functional teams to plan and execute the setup and maintenance of audio-visual systems, including conference rooms, presentation equipment, and video conferencing solutions.
• Develop and implement best practices for AV system configuration, calibration, and troubleshooting to ensure optimal audio and visual quality.
• Conduct regular assessments of AV equipment, identifying opportunities for upgrades or replacements to meet evolving technological requirements.
• Serve as the primary point of contact for escalated technical issues, providing advanced troubleshooting and problem-solving expertise.
• Collaborate with vendors and external service providers to coordinate maintenance and repairs of AV equipment, ensuring minimal downtime and disruption to operations.
• Travel to different locations as required to provide on-site support, perform installations, and oversee AV system setups and upgrades.

Benefits

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as: a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED