Auxiliary Services Technology Coordinator

Montclair State University•Montclair, NJ

About The Position

Reporting to the Director, the Auxiliary Services Technology Coordinator is responsible for implementing, maintaining, and supporting a wide array of information & system applications associated with Auxiliary Services. This role involves supporting the technology infrastructure, systems, and reporting for Auxiliary Services and related applications, which may involve collaboration with other university partners such as the Bursar's Office, Residential Life, and University IT.

Requirements

Bachelor’s degree from an accredited college or university in a field related to the position.
Minimum of two years of professional experience in information systems.
Proficiency in systems programming, including SQL and PL/SQL.
Proficiency in report development and data analysis.
Technical understanding of the principles and concepts behind application analysis, design analysis, and implementations.
Ability to exercise independent judgment and initiative, and manage multiple projects and deadlines; communicate and coordinate with all levels of the University community.
Must be detail oriented, highly motivated, committed to excellent customer service, and able to demonstrate a high degree of judgment, problem-solving, and resourcefulness.

Nice To Haves

Previous experience with the Transact and Cloud POS, Residential Housing software, Banner, HTML, Java, Microsoft Office Suite, Cognos and Crystal Reports, Workday.
Previous experience in higher education.
Technical understanding of the principles and concepts behind application analysis, design analysis, and implementations.
Acknowledgement and understanding the significance your work plays in the end users' understanding of your programs/documentation.

Responsibilities

Configure applications, develop programs, command procedures and scripts for assigned information systems, including but not limited to Auxiliary Services systems (Transact, eFollet, etc.).
Participate in the gathering and review of business processes, design analysis, project planning, implementation, documentation, thorough testing and training of end users.
Using appropriate computer software tools to write queries or design and produce reports which support departmental and enterprise needs.
Perform cross-system data comparisons and reconciliation to support accurate and consistent reporting.
Analyze data to ensure accurate reporting.
Maintain, regularly review, update and grow an inventory of legacy reports, system delivered reports and customized reports.
Work with the Office of Information Technology to identify application server, network and security requirements as required to support current and future applications suite.
Complete tasks as assigned to support the implementation of new technologies.
Participate in fit gap and prototyping sessions, configuring systems, testing configurations, setting up tables, importing and exporting data, and resolving issues.
Train department staff and create and update training documentation in the use of various technologies.
Troubleshoot and analyze system issues, thinking outside the box ability to develop and test various business process scenarios.
Evaluate the validity to continue use of current software/reporting processes, and appropriately recommend future system enhancements and additional functionality.
Maintain integrity and confidentiality in instructional and program operations.
Establish and maintain effective communication and cooperative working relationships with university administrators, faculty and staff, government, and private agencies to accomplish the objectives of the University.
Ensure accuracy in maintaining data base, financial and associated records.
Represent the University at conference, seminars or meetings as required.
Serve on ad hoc committees as required.
Perform other duties as assigned.
Management retains the right to add or change job duties at any time.