Autonomous Vehicle Service Advisor - Houston 77028
About The Position
AutoNation is seeking a dedicated and detail-oriented Autonomous Vehicle Service Advisor to join our team in collaboration with our nationally recognized Autonomous Vehicle Partner. This role is pivotal in ensuring the seamless operation of our service depot, focusing on the maintenance and repair of autonomous vehicles. The ideal candidate will act as a liaison between our technicians and our Autonomous Vehicle Partner, ensuring that service standards and expectations are consistently met. At AutoNation, we want our employees to feel happy, healthy, and valued as they work to provide a top-notch experience for our customers.
Requirements
- High school diploma or equivalent; associate degree or technical certification in automotive technology preferred.
- Valid in-state driver's license with an acceptable driving record.
- Minimum of 2 years of experience in a service advisor role, preferably within the automotive or autonomous vehicle industry.
- Strong understanding of vehicle systems and repair processes; ASE certifications are a plus.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proficiency in using service management software and Microsoft Office Suite and Google Workspace.
- Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
Nice To Haves
- associate degree or technical certification in automotive technology
- ASE certifications
Responsibilities
- Initiate and process repair orders for both warranty and non-warranty work, ensuring accuracy and compliance with OEM standards.
- Allocate work assignments to Autonomous Vehicle Technicians based on skill set and workload, ensuring optimal efficiency.
- Monitor repair progress, providing timely updates to the Autonomous Vehicle Partner and addressing any concerns promptly.
- Collaborate with parts providers to source necessary components, ensuring timely availability to minimize vehicle downtime.
- Participate in daily service depot meetings, providing insights on performance metrics and areas for improvement.
- Maintain comprehensive documentation of all service activities, ensuring transparency and accountability.
- Adhere to company policies, procedures and safety standards, promoting a culture of excellence and continuous improvement.
- Ensure repair procedures are being met in accordance with manufacturer guidelines.
Benefits
- Higher income potential
- Full benefits package including Paid Time Off & 401K w/ Company match
- Longevity bonuses
- Generous employee referral bonus program for Technicians (employees can earn up to $3000 per Tech referral!)
- Employee discount on vehicle purchases, parts, & service
- Advancement opportunities
- Competitive compensation
- 401k matching
- Insurance plans (health, dental, vision)
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
