Autonomous Vehicle Operations Specialist II

May Mobility • Arlington, TX

3h • $60,000 - $70,000

About The Position

May Mobility is hiring an Autonomous Vehicle Operations Specialist II to coordinate daily site logistics and support autonomous vehicles during operations. The role works independently and with teammates to provide a safe, positive experience for riders, Autonomous Vehicle Operators (AVOs), and customers, and reports directly to the Site Operations Manager. The specialist helps ensure high customer satisfaction while following safety protocols, monitoring vehicle health, supporting AVOs, and coordinating with engineering and other teams. The position may require travel to other sites for coverage, support, or training.

Requirements

• At least 3 years of experience in a fast-adapting, customer-focused environment.
• At least 3 years of supervisory or leadership experience.
• Valid U.S. driver's license.
• Strong technical aptitude and ability to learn new software and processes.
• Ability to coach and lead by example.
• Strong written and verbal communication skills across multiple platforms, with close attention to detail.
• Comfort making judgment calls in ambiguous situations.
• Understanding of customer-service best practices.
• Ability to work effectively with people at all organizational levels.
• Proficiency with a laptop and Google Suite applications.
• Ability to work weekends and adjust schedules to site operating hours and project needs, including early mornings, evenings, and holidays.
• Ability to remain stationary for 50% or more of the time, change positions as needed, and use a computer for prolonged periods.
• Ability to lift up to 50 pounds, stand for prolonged periods, and climb ladders infrequently.
• Ability to work outdoors in varying temperatures and weather conditions.

Nice To Haves

• Associate degree or higher in Business, Technical Operations, or a related area.
• Prior experience in operations or logistics.
• Working knowledge of Google Suite.

Responsibilities

• Ensure each shift follows rigorous safety guidelines and help foster a strong safety culture.
• Follow daily protocols and track site performance metrics to improve outcomes.
• Collect, document, and report mechanical and vehicle-related issues to the engineering team.
• Collaborate with engineers and teammates to troubleshoot issues and handle escalations that could negatively affect operations.
• Help create a work environment that values all team members.
• Coach AVOs through quality assessments and ride-alongs, where applicable.
• Monitor vehicle health using company observation tools and ensure vehicles and applicable AVOs are monitored while in operation.
• Interact with riders as required.
• Follow incident response protocols and communicate relevant details quickly and clearly.
• Test software changes with a focus on safety and provide clear feedback.
• Train and certify new AVOs using the approved curriculum, where applicable.
• Collaborate with other sites to maintain consistency and best practices, and update documentation.
• Represent May Mobility during demonstrations, site visits, and Q&A sessions.
• Travel to other sites for coverage, support, or training as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, life, and disability plans; eligible domestic partners who have resided together for at least one year may participate.
• Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent care.
• Retirement benefits, including an immediately vested employer safe harbor match.
• Paid parental leave and a phased return to work.
• Flexible vacation policy and paid company holidays.
• Total Wellness Program with resources for overall wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed