Autonomous Vehicle - Emergency Response Specialist
TaskUs•Novi, MI
•Onsite
About The Position
TaskUs is looking for dynamic individuals to support and enhance the journey of autonomous vehicles. This role involves operating and assisting autonomous vehicles, ensuring top-notch safety standards, adapting to ever-changing environments, monitoring and reporting on vehicle operations using software systems, laptops, and smartphones, providing excellent service to passengers and the public, and safely recovering driverless vehicles and assisting passengers in navigating unexpected situations.
Requirements
- Demonstrated de-escalation skills in safety-critical situations where tensions are high.
- Crisis management skills/experience
- A clean driving record and at least 2 years of driving experience.
- Comfort with technology and tools like laptops, GSuite, chrome OS
- Stellar communication skills to handle high-pressure situations with grace.
- Flexibility to work varied shifts, including nights, weekends, and occasional travel.
- Must be 21+ years old with a high school diploma.
- Must be able to type 40+ words per minute.
- Excellent verbal and written communication skills.
- Pass a background check, drug test, and physical.
- Physical stamina for long hours of sitting.
- At least 3 years of driving experience required
Nice To Haves
- A degree in applied sciences.
- At least 1 year of 911 telecommunications experience or similar preferred
- Similar experience: Crisis Management, Suicide Prevention, First Responders, AV Emergency Support, AV Support, Air traffic control, Fire/EMS Dispatching, Remote Roadside Assistance Support
Responsibilities
- Operate and assist autonomous vehicles while ensuring top-notch safety standards.
- Tackle ever-changing environments with quick thinking and a calm demeanor.
- Monitor and report on vehicle operations using software systems, laptops, and smartphones.
- Provide excellent service to passengers and the public while showcasing the marvels of self-driving technology.
- Safely recover driverless vehicles and assist passengers in navigating unexpected situations.
Benefits
- medical, dental, and vision insurance
- 401(k) with company match
- paid time off including vacation, sick leave, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
