Automotive Warranty Administrator – Ford Dealership

Richmond Ford Lincoln•Richmond, VA

2d•Onsite

About The Position

As an Automotive Warranty Administrator, you'll play a pivotal role in our service department, ensuring all warranty claims are processed accurately and efficiently. Your attention to detail and knowledge of manufacturer guidelines will help maintain our reputation for excellence and customer satisfaction.

Requirements

High school diploma or equivalent
2 years of experience in automotive warranty administration, preferably with Ford Motor Company.
Strong knowledge of Ford warranty policies, procedures, and systems (e.g., OASIS, DMS).
Excellent organizational skills and attention to detail.
Proficient in Microsoft Office Suite and dealership management software.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.

Nice To Haves

Associate or bachelor's degree

Responsibilities

Prepare, review, and submit warranty claims to Ford Motor Company, ensuring compliance with all manufacturer policies and procedures.
Monitor claim status and follow up on unpaid or rejected claims, making necessary corrections and resubmissions.
Maintain detailed records of all warranty transactions, including claim approvals, denials, and adjustments.
Ensure all warranty documentation complies with Ford’s standards.
Prepare for manufacturer audits and implement any necessary process improvements.
Collaborate with service advisors, technicians, and parts personnel to collect required information.
Provide training and support on warranty procedures to ensure smooth internal operations.