Automotive Warranty Administrator - AutoNation Ford North Canton

AutoNation • Jackson Township, OH

7d

About The Position

The Service Warranty Administrator reviews, prepares, records, reconciles, and submits warranty claims to the appropriate parties. The role is responsible for ensuring claims and repair orders are accurate and complete, resolving corrections and charge-backs, monitoring aging claims and schedules, and supporting service consultants, technicians, and managers with warranty matters. The position also involves weekly reporting and audits, compliance with applicable regulations, and attending warranty training as needed.

Requirements

• High school diploma or equivalent.
• Ability to communicate effectively verbally and in writing.
• Ability to confront and resolve difficult customer service situations.
• Demonstrated customer service skills.
• Ability to read and comprehend written instructions and information.
• General knowledge of automotive parts and vehicle mechanical operations.
• Two years of experience in an automotive dealership.
• Technical aptitude demonstrated by ASE certification or successful completion of a pre-employment test.

Responsibilities

• Process all claims by the next business day following the repair order close date.
• Handle and resolve claim corrections and charge-backs.
• Establish and maintain relationships with the manufacturer's designated warranty representatives.
• Review every warranty repair order for completion, accuracy, and legibility in accordance with policies and procedures.
• Analyze problems, identify trends, and develop strategies to maximize the claim process.
• Flag technicians for the hours earned on the services they performed.
• Check each repair order against vehicle service history to avoid duplicate claims.
• Provide the service manager with a weekly report regarding claim status.
• Report any fraudulent manipulation of warranty claims.
• Provide the parts manager with an updated parts listing weekly.
• Conduct weekly audits of warranty and schedules, review old claims, and address adjustments or write-offs.
• Assist service consultants in closing open warranty repair orders.
• Assist service consultants and technicians with warranty questions.
• Assist with special projects, audits, and reports as requested.
• Review and manage aging schedules and reports.
• Understand and comply with federal, state, and local regulations, including safety requirements, hazardous waste disposal, and OSHA right-to-know requirements.
• Attend warranty training courses as needed.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website offering deals from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED