Automotive Vehicle Acquisition/Appraiser
About The Position
South Shore Subaru, a proud member of the VIP Automotive Group of Long Island, is seeking a highly motivated and customer-focused Vehicle Exchange Manager to lead our vehicle exchange and customer retention efforts. This position is ideal for an automotive professional with strong sales, customer service, and vehicle appraisal experience who enjoys building relationships, generating opportunities, and helping customers explore vehicle upgrade options while their vehicle is being serviced. As the Vehicle Exchange Manager, you will play a critical role in customer retention, vehicle acquisition, trade appraisals, and helping guests transition into newer vehicles that better fit their needs.
Requirements
- Valid Driver's License
- Prior Automotive Sales Experience
- Excellent Verbal and Written Communication Skills
- Customer Service Experience
- Ability to Multitask in a Fast-Paced Environment
- Strong Computer Skills
Nice To Haves
- Experience with VinSolutions CRM
- Experience with CDK
- Vehicle Appraisal Experience
- Dealership Experience
- Vehicle Exchange Experience
- Bilingual Candidates Encouraged to Apply
Responsibilities
- Serve as the primary liaison between service customers and the dealership
- Discuss customer vehicle needs and present vehicle upgrade, trade-in, purchase, and lease options
- Guide customers through the complete vehicle exchange process from initial consultation to delivery
- Educate customers on available vehicle exchange opportunities and benefits
- Follow up with customers after vehicle purchases and exchanges to ensure satisfaction
- Appraise eligible customer vehicles and identify opportunities for acquisition
- Work closely with the Used Car Department to identify inventory needs
- Provide accurate market-based vehicle valuations utilizing current automotive market conditions
- Assist with vehicle acquisition efforts to support dealership inventory objectives
- Make outbound calls to generate appointments and vehicle exchange opportunities
- Develop and maintain strong customer relationships
- Produce and distribute a minimum of 10 customer packets daily
- Introduce qualified customers to the sales team when appropriate
- Build repeat and referral business through exceptional customer service
- Track all customer activity and follow-up within VinSolutions CRM
- Generate daily, weekly, and monthly performance reports
- Maintain accurate records and customer communications
- Report directly to dealership management
- Manage all aspects of the Vehicle Exchange Department
Benefits
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan with Company Match
- Paid Time Off & Paid Holidays
- Employee Vehicle Purchase Program
- Employee Discounts on Parts & Service
- Paid Training & Career Development
- Employee Recognition Programs
- Growth & Advancement Opportunities
- Stable, Growing Organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
