Automotive Technician

MFA Oil Company•Osage Beach, MO

27d

About The Position

Big O Automotive Technicians diagnose, recommend, and perform automotive repairs accurately and promptly in accordance with company programs, policies, and procedures. Technician titles are based on ASE or equivalent certifications: Automotive Technician A has four or more ASE certifications, Automotive Technician B has one to three, and Automotive Technician C has none. The role includes brake, front-end, alignment, and other mechanical work; vehicle diagnosis and repair; shop quality control; customer service; and support for store productivity, service, and sales goals. MFA Petroleum Company is an equal opportunity and drug-free employer. Employees are expected to follow company and role-specific policies and procedures and may be assigned duties beyond those listed. The company describes opportunities for internal advancement, professional development, on-the-job training, and educational expense assistance for education aligned with employment at the company.

Requirements

At least 18 years of age.
At least two years of experience as a lube, tire, or service technician.
Current Motor Vehicle Inspection License for Missouri-based stores.
Ability to learn new concepts and use technical materials.
Ability to consistently operate a computer and other office productivity machinery.
Ability to safely operate vehicles with automatic and manual transmissions.
Ability to exchange accurate information with customers.
Ability and willingness to work with hazardous materials.
Ability to consistently work in outdoor weather conditions.
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
Vision, hearing, speech, and ability to detect odors.
Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Valid driver’s license.
Availability to work holidays, weekends, and after regular business hours as needed.
Ability to speak, read, write, and understand English to communicate with customers, coworkers, and supervisors.
Ability to meet company requirements, including successful pre-employment screenings.
Legal authorization to work in the United States.

Nice To Haves

High school diploma or GED equivalent.
Two or more years of experience in an automotive shop environment.
ASE certifications.
Ability to work independently and in a team environment.
Ability to work at a fast pace.
Strong verbal communication skills.
Sales abilities.
Ability to prioritize and plan work activities using time efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detailed work accurately.

Responsibilities

Perform brake, front-end, alignment, maintenance, and mechanical work in accordance with company programs, policies, and procedures.
Diagnose and repair customers’ vehicles and perform quality control of shop functions.
Train and coach other employees as directed and in accordance with company programs, policies, and procedures.
Maintain the orderly flow of customer service assignments to ensure productivity.
Extend Big O’s Extra Care Services to all customers.
Attend weekly store meetings to review safety issues, store policies and procedures, and product information changes as required.
Work with store management to accomplish budgeted service-related quotas.
Provide counter personnel with all appropriate information about completed work for final invoicing.
Use the company outside purchase program to help ensure maximum profitability.
Complete daily Today’s Class Technician training and other required training on time.
Ensure consistent execution of the vehicle inspection program.
Achieve established service, sales, and productivity goals.
Assist with organizing, documenting, and processing adjustments and core credits.
Adhere to company and position-specific policies and procedures and perform other duties as assigned.

Benefits

Competitive wages.
Paid time off.
Paid company holidays.
Opportunity for eligible employees to share in company success through profit sharing and/or performance incentives.
Medical insurance.
Dental insurance.
Vision insurance.
Employee assistance program.
Company-paid life insurance.
Short- and long-term disability coverage.
401(k) plan with company match and pre-tax and Roth options.
Professional development and on-the-job training.
Educational expense assistance for employees pursuing education aligned with their employment within the company.