Automotive Technician

MFA Oil Company•Springfield, MO

29d•Onsite

About The Position

Big O Automotive Technicians diagnose, recommend, and perform automotive repairs accurately and in a timely manner in accordance with company programs, policies, and procedures. Technician titles are based on ASE or equivalent certifications: Automotive Technician A has four or more ASE certifications, Automotive Technician B has one to three, and Automotive Technician C has none. The role includes automotive maintenance and mechanical repairs, vehicle diagnosis and quality control, supporting customer service and shop productivity, and contributing to service, sales, and productivity goals. Technicians may train and coach other employees as directed and are expected to complete required training and follow company policies and procedures. Other duties may be assigned. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer. MFA Petroleum is a subsidiary of MFA Oil Company and operates Big O Tires franchises in Missouri, Arkansas, and Kansas.

Requirements

Be at least 18 years of age.
Have a minimum of two years of experience as a lube, tire, or service technician.
Have a current Motor Vehicle Inspection License for Missouri-based stores.
Be able to learn new concepts and use technical materials.
Be able to consistently operate a computer and other office productivity machinery.
Be able to safely operate vehicles with automatic and manual transmissions.
Be able to exchange accurate information with customers.
Be willing and able to work with hazardous materials.
Be able to consistently work in outdoor weather conditions.
Be willing and able to comply with Personal Protection Equipment (PPE) regulations.
Have vision, hearing, speech, and the ability to detect odors.
Be able to move and position oneself to retrieve products and supplies weighing up to 75 pounds from shelves, under counters, or inventory stacks.
Have a valid driver’s license.
Be available to work holidays, weekends, and after regular business hours as needed.
Be able to speak, read, write, and understand English to communicate with customers, coworkers, and supervisors.
Meet company requirements, including successful pre-employment screenings.
Have legal authorization to work in the United States.

Nice To Haves

High school diploma or GED equivalent.
Two or more years of experience in an automotive shop environment.
ASE certifications.
Ability to work independently and in a team environment.
Ability to work at a fast pace.
Strong verbal communication skills.
Sales abilities.
Ability to prioritize and plan work activities efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detailed work accurately.

Responsibilities

Perform brake, front-end, alignment maintenance, and other mechanical work according to company programs, policies, and procedures.
Diagnose and repair customers’ vehicles and perform quality control of shop functions.
Train and coach other employees as directed.
Maintain an orderly flow of customer service assignments to support productivity.
Extend Big O’s Extra Care Services to customers.
Attend weekly store meetings covering safety issues, store policies and procedures, and product information changes.
Work with store management to accomplish budgeted service-related quotas.
Provide counter personnel with appropriate information about completed work for final invoicing.
Use the company outside purchase program to support maximum profitability.
Complete daily Today’s Class Technician training and other required training on time.
Consistently execute the vehicle inspection program.
Achieve established service, sales, and productivity goals.
Assist with organizing, documenting, and processing adjustments and core credits.
Know and follow company and position-specific policies and procedures.

Benefits

Competitive wages.
Paid time off.
Paid company holidays.
Opportunity to share in company success through profit sharing and/or performance incentives.
401(k) plan with company match.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Short- and long-term disability coverage.
On-the-job training and opportunities for internal advancement and professional development.
Educational expense assistance for employees pursuing education aligned with their employment within the company.