Automotive Technician

Hendrick Automotive Group•Charleston, SC

17d•Onsite

About The Position

The Automotive Technician is responsible for examining customer vehicles, identifying necessary service, and performing repairs, maintenance, and related work. The technician estimates repair costs, requests needed parts, documents completed services, and performs work efficiently in accordance with dealership and manufacturer guidelines. The role also uses available technology to enhance the customer experience and maintains customer satisfaction at or above company standards. The position has no direct supervisory responsibilities. Duties are performed primarily in the service area and involve working around vehicles in various physical positions, operating power tools and test equipment safely, and interacting frequently with customers, service advisors, and the service manager. The employee must maintain an organized, clean, and safe work area; participate in required training; accurately record hours worked; and follow company, manufacturer, and applicable safety rules and policies. Other duties may be assigned. The successful candidate demonstrates Hendrick’s core values, including servant leadership, teamwork through trust and respect, integrity, commitment to customer enthusiasm, passion for winning, accountability, and continuous improvement. The job description may be revised at the company’s discretion, and the employee may be asked by a supervisor to perform other duties.

Requirements

High school diploma.
Automotive field of study or work experience.
Five or more years of desired work experience.
Thorough knowledge of automotive parts and systems.
Demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience.
Valid driver’s license.
Certified/senior technician status with the respective manufacturer.
State inspection/emissions license required by the state.
Meet and/or exceed manufacturer requirements for ASE tests.
Complete manufacturer training to perform warranty repairs/recalls on most vehicles, pre-delivery inspections, maintenance, and minor repairs.
Basic computer skills to use the timekeeping system and ability to learn the parts department computer inventory and ordering system.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Basic arithmetic skills: addition, subtraction, multiplication, and division.
Ability to use common-sense reasoning, handle standardized situations, and understand and follow technical manuals.
Regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.
Ability to lift up to 50 pounds and perform the physical activities described, including standing, walking, handling objects, reaching, stooping, kneeling, crouching, or crawling.

Nice To Haves

Completion of NAPA training provided by HAG.

Responsibilities

Examine customer vehicles.
Identify necessary vehicle repairs and maintenance.
Estimate the cost of repairs.
Perform vehicle repairs and maintenance.
Document services performed.
Perform services efficiently and according to dealership guidelines.
Follow dealership and manufacturer service guidelines.
Request necessary parts.
Use available technologies to enhance the customer experience.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the company’s Core Values.
Comply with company policies and procedures.
Observe applicable federal, state, local, and company safety rules and regulations.
Perform other duties as assigned.