Automotive Technician
About The Position
MINI of Tempe, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform vehicle repairs and maintenance according to factory and dealership specifications and time standards. The role focuses on delivering an excellent customer experience through high-quality technical work, clear communication with Service Advisors, accurate work orders, and compliance with quality, safety, and regulatory standards. The technician will work primarily in an automotive shop environment. The covered workspace may be subject to heat, cold, regular loud noise, and safety hazards associated with shop work. Compensation is based on production or sales; stated wage ranges are estimates and are not guaranteed. The position’s minimum compensation is Arizona state minimum wage.
Requirements
- At least 3 years of dealership experience.
- Safe working knowledge of shop tools and equipment.
- Genuine interest in providing an exceptional customer experience.
- Friendliness, enthusiasm, reliability, and a positive team-player attitude.
- Strong work ethic and ability to work in a fast-paced, results-driven environment.
- Knowledge of automotive systems, tools, and repair processes.
- Excellent customer service and communication skills, including listening to customers and determining how to assist them.
- Ability to work well in a team environment.
- Attention to detail and commitment to quality.
- Ability to use technical reference materials and technical manuals in written and online formats.
- Ability to explain technical terms to a non-technical audience.
- Ability to follow processes that ensure quality and safety.
- Effective time management and ability to prioritize.
- High school diploma or equivalent and two years of related experience, or an equivalent combination of education and experience.
- Ability to meet the physical demands of the role, including prolonged standing; regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion; and lifting or carrying items weighing up to or over 35 pounds, with an assistance device available as needed.
- Ability to talk and hear.
Nice To Haves
- Brand knowledge is preferred but not required.
- Associate degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
- ASE Certification is preferred.
Responsibilities
- Perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards.
- Help ensure customers receive a world-class service experience throughout vehicle repairs.
- Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
- Clearly communicate technical information about customer vehicles to Service Advisors.
- Comply with manufacturer quality and timeliness standards for repairs and maintenance.
- Ensure estimates and work orders are accurate.
- Follow federal, state, and local requirements affecting shop operations, including hazardous-waste handling and disposal, OSHA requirements, and the use of personal protective equipment.
- Follow established processes to support quality and safety.
- Work evening, weekend, and holiday hours as required.
Benefits
- Medical, dental, and vision health care options.
- 401(k) savings and retirement plan with company match.
- Training, resources, and career growth and advancement opportunities tailored to individual performance, experience, and interests.
- State-of-the-art facilities and excellent working conditions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
