Automotive Technician

Big O Tires•Raymore, MO

About The Position

Big O Automotive Technicians diagnose, recommend, and perform automotive repairs accurately and in a timely manner, following company programs, policies, and procedures. Technician titles are based on ASE or equivalent certifications: Automotive Technician A has four or more ASE certifications, Automotive Technician B has one to three, and Automotive Technician C has none. The role performs automotive maintenance and mechanical repairs, diagnoses and repairs customer vehicles, and supports quality control and shop productivity. Technicians also help train and coach employees as directed, maintain the flow of service assignments, provide customer services, and work with store management to meet service-related goals. Employees are expected to follow company and position-specific policies and procedures and may perform other duties as assigned.

Requirements

Be at least 18 years of age.
Have a minimum of two years of experience as a lube, tire, or service technician.
Hold a current Motor Vehicle Inspection License for Missouri-based stores.
Be able to learn new concepts and use technical materials.
Be able to consistently operate a computer and other office productivity machinery.
Be able to safely operate vehicles with automatic and manual transmissions.
Be able to exchange accurate information with customers.
Be willing and able to work with hazardous materials.
Be able to consistently work in outdoor weather conditions.
Be willing and able to comply with Personal Protection Equipment (PPE) regulations.
Have vision, hearing, speech, and the ability to detect odors.
Be able to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Have a valid driver’s license.
Be available to work holidays, weekends, and after regular business hours as needed.
Be able to speak, read, write, and understand English to communicate with customers, coworkers, and supervisors.
Meet company requirements, including successful pre-employment screenings.
Have legal authorization to work in the United States.

Nice To Haves

High school diploma or GED equivalent.
Two or more years of experience in an automotive shop environment.
ASE certifications.
Ability to work independently and in a team environment.
Ability to work at a fast pace.
Strong verbal communication skills.
Sales abilities.
Ability to prioritize and plan work activities and use time efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detailed work accurately.

Responsibilities

Perform brake, front-end, alignment, maintenance, and other mechanical work according to company programs, policies, and procedures.
Diagnose and repair customer vehicles and perform quality control of shop functions.
Train and coach other employees as directed.
Maintain the orderly flow of customer service assignments to ensure productivity.
Extend Big O’s Extra Care Services to customers.
Attend weekly store meetings covering safety issues, store policies and procedures, and product information changes as required.
Work with store management to accomplish budgeted service-related quotas.
Provide counter personnel with appropriate information about completed work for final invoicing.
Use the company outside purchase program to support profitability.
Complete daily Today’s Class Technician training and other required training on time.
Consistently execute the vehicle inspection program.
Achieve established service, sales, and productivity goals.
Assist with organizing, documenting, and processing adjustments and core credits.
Know and adhere to company and position-specific policies and procedures.
Perform other duties as assigned.