Automotive Technician

Big O Tires•Fayetteville, AR

About The Position

Big O Automotive Technicians diagnose, recommend, and perform automotive repairs accurately and in a timely manner in accordance with company programs, policies, and procedures. Technician titles are based on ASE or equivalent certifications: Automotive Technician A has four or more ASE certifications, Automotive Technician B has one to three ASE certifications, and Automotive Technician C has no ASE certifications. Employees are expected to know and follow company and position-specific policies and procedures. The listed duties are the primary duties of the position; employees may also be expected to perform other duties as assigned.

Requirements

Be at least 18 years of age.
Have a minimum of two years of experience as a lube, tire, or service technician.
Hold a current Motor Vehicle Inspection License for Missouri-based stores.
Be able to learn new concepts and use technical materials.
Be able to consistently operate a computer and other office productivity machinery.
Be able to safely operate automatic- and manual-transmission vehicles.
Be able to exchange accurate information with customers.
Be willing and able to work with hazardous materials.
Be able to consistently work in outdoor weather conditions.
Be willing and able to comply with Personal Protection Equipment (PPE) regulations.
Have vision, hearing, speech, and the ability to detect odors.
Be able to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Have a valid driver’s license.
Be available to work holidays, weekends, and after regular business hours as needed.
Be able to speak, read, write, and understand English to communicate with customers, coworkers, and supervisors.
Meet company requirements, including successful pre-employment screenings.
Have legal authorization to work in the United States.

Nice To Haves

High school diploma or GED equivalent.
Two or more years of experience in an automotive shop environment.
ASE certifications.
Ability to work both independently and in a team environment.
Ability to work at a fast pace.
Strong verbal communication skills.
Sales abilities.
Ability to prioritize and plan work activities using time efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detail work accurately.

Responsibilities

Perform brake, front-end, alignment maintenance, and mechanical work in accordance with company programs, policies, and procedures.
Diagnose and repair customers’ vehicles and perform quality control of shop functions.
Train and coach other employees as directed.
Maintain the orderly flow of customer service assignments to ensure productivity.
Extend Big O’s Extra Care Services to all customers.
Attend weekly store meetings to review safety issues, store policies and procedures, and product information changes as required.
Work with store management to accomplish budgeted service-related quotas.
Provide counter personnel with appropriate information about completed work for final invoicing.
Use the company outside purchase program to ensure maximum profitability.
Complete daily Today’s Class Technician training and other required training in a timely manner.
Ensure consistent execution of the vehicle inspection program.
Achieve established service, sales, and productivity goals.
Assist with organizing, documenting, and processing adjustments and core credits.