Automotive Technician

Penske Automotive Group • Tempe, AZ

20d • Onsite

About The Position

MINI of Tempe, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards. The role focuses on delivering an excellent customer experience through high-quality, timely service and accurate estimates and work orders. The technician communicates technical information about customer vehicles to Service Advisors and follows applicable safety regulations and manufacturer standards. The position works primarily in an automotive shop environment and has no supervisory responsibilities.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Safe working knowledge of shop tools and equipment.
• At least 3 years of dealership experience.
• High school diploma or equivalent, plus two years of related experience, or an equivalent combination of education and experience.
• Exceptional customer service and communication skills, including listening to customers and determining how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Attention to detail and commitment to quality.
• Ability to communicate technical terms to a non-technical audience.
• Effective time-management skills and ability to prioritize.
• Ability to work evening, weekend, and holiday hours as required.
• Ability to meet the physical demands of the position, including prolonged standing; regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking; repetitive motion; and talking and hearing.
• Ability to lift over 50 pounds with an assistance device and/or frequently lift or carry objects weighing up to or over 35 pounds, with an assistance device available as needed.

Nice To Haves

• Brand knowledge.
• Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
• ASE Certification.

Responsibilities

• Perform vehicle repairs and maintenance according to factory and dealership specifications and time standards.
• Provide customers with a high-quality service experience throughout the vehicle repair process.
• Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
• Communicate technical information about customer vehicles clearly to Service Advisors.
• Follow manufacturer standards for repair quality and timeliness.
• Ensure estimates and work orders are accurate.
• Follow applicable federal, state, and local shop regulations, including hazardous-waste handling and disposal, OSHA requirements, and use of personal protective equipment.
• Use technical reference materials and manuals in written and online formats.
• Follow processes that support quality and safety.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• State-of-the-art facilities and excellent working conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED