Automotive Store Manager - Store 404

Monro Inc.•Akron, OH

About The Position

The Store Manager is a salaried role that provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads store operations and teammates, including selecting, coaching, and developing teammates. The role supports Monro’s vision to be a leading automotive and tire service provider by promoting products and services and delivering quality service to guests. The Store Manager oversees sales, staffing, training, inventory, expenses, guest service, and the condition of the store. The role also provides direction to technicians, assists with services and repairs when needed, and ensures safe operation of store equipment and compliance with company policies and applicable standards.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete required Monro training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans, and ensure sales goals are achieved through knowledge of services, products, and the automotive industry.
Introduce tire and service products to guests to increase sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services to maintain a productive sales environment.
Direct and oversee technicians and assist with services and repairs when needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and development of teammates to ensure appropriate staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading shipments, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition, meeting Monro cleanliness standards and remaining guest-ready.
Schedule guest appointments and assign teammates according to skill level to ensure efficient and timely vehicle services and repairs.
Achieve sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist teammates in explaining repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely in accordance with Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.