Automotive Store Manager

Midas FREMONT 1783•Fremont, CA

9d•Onsite

About The Position

Midas Auto Service Experts – Fremont, CA is seeking an experienced, results-driven Automotive Store Manager to lead the daily operations of their high-volume, full-service automotive repair facility. This is an opportunity for a motivated leader who thrives in a fast-paced environment, values exceptional customer service, and is passionate about building a successful team. The ideal candidate is an experienced automotive professional with a proven ability to drive sales, increase profitability, develop employees, and deliver outstanding customer experiences. The Store Manager will be responsible for the overall success of the business, including operations, financial performance, employee development, and customer satisfaction.

Requirements

Minimum 5 years of Automotive Store Manager or Automotive Service Manager experience
Strong knowledge of automotive repair, diagnostics, and maintenance
Proven experience managing Service Advisors and Automotive Technicians
Strong leadership, coaching, and team-building skills
Excellent customer service, communication, and sales abilities
Experience managing sales, labor, inventory, and profitability
Strong organizational, multitasking, and problem-solving skills
Proficiency with POS systems, estimating software, and Microsoft Office
Valid driver's license with a clean driving record

Nice To Haves

ASE Certifications
College coursework or degree in Business Management or Automotive Technology
Experience with shop management software such as Mitchell 1, RO Writer, Tekmetric, Shop-Ware, or similar
Experience with Digital Vehicle Inspections (DVIs)

Responsibilities

Recruit, hire, train, coach, and mentor Service Advisors and Automotive Technicians.
Foster a positive, accountable, and high-performing team culture.
Conduct employee evaluations, scheduling, payroll, and performance management.
Lead by example and promote professionalism, teamwork, and integrity.
Deliver exceptional customer service by listening to customer concerns and providing honest repair recommendations.
Prepare and explain repair estimates with confidence and transparency.
Follow up with customers regarding repair status, completion times, and satisfaction.
Resolve customer concerns promptly and professionally.
Oversee technician inspections, diagnostics, and repairs on domestic, Asian, and European vehicles.
Ensure repairs are completed safely, accurately, and efficiently.
Monitor technician productivity, efficiency, and quality of work.
Maintain a clean, organized, and OSHA/EPA-compliant facility.
Ensure all company policies, procedures, and safety standards are followed.
Drive revenue growth while maintaining high customer satisfaction.
Increase Average Repair Order (ARO), car count, and gross profit.
Manage inventory, purchasing, and inventory control.
Monitor labor costs, expenses, and overall store profitability.
Analyze financial reports and P&L statements to improve business performance.
Submit daily sales and operational reports.