Automotive Store Manager - Store 591

Monro•Arlington, VA

About The Position

The Store Manager is a salaried role that provides daily leadership to all store positions, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and its teammates, including selecting, coaching, and developing teammates. The role supports Monro’s vision by promoting products and services and providing quality automotive service and tires to guests. The Store Manager is responsible for achieving sales goals and delivering a consistent five-star guest experience while overseeing store staffing, operations, expenses, inventory, service scheduling, safety, and guest satisfaction. The role also maintains technical proficiency through required training and ensures equipment is operated and maintained safely.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Ability to complete required Monro training within the provided guidelines and timelines.
Current valid driver's license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to provide a consistent five-star guest experience.
Help develop and implement sales plans, and ensure sales goals are achieved through knowledge of services, products, and the automotive industry.
Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services to maintain a productive sales environment.
Direct and oversee technicians and assist with services and repairs when needed.
Manage recruiting, hiring, training, scheduling, evaluating, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store to Monro standards for cleanliness and guest readiness.
Schedule guest appointments and assign teammates based on skill level to complete vehicle services and repairs efficiently and promptly.
Recommend appropriate tire and service products and sales promotions to achieve sales goals.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist teammates in explaining repair and service needs to guests.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
Consistently follow required safety standards described in training, policies, and procedures.
Maintain technical knowledge and proficiency by completing required Monro University courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other assigned and required duties.