Automotive Store Manager - Store 591

Monro Inc.•Arlington, VA

About The Position

The Store Manager is a salaried role that provides daily leadership to all positions in the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and its teammates, including selecting, coaching, and developing employees. The role supports Monro’s vision by promoting products and services and delivering quality automotive service and tires to guests. The Store Manager oversees sales, guest service, staffing, store operations, inventory, expenses, and shop standards. The position also provides direction to technicians, helps with services and repairs as needed, and ensures employees complete required training and follow safety, environmental, and company standards.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timing.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans, maintain knowledge of services, products, and the automotive industry, and support achievement of sales goals.
Introduce and recommend tire and service products and sales promotions to guests to support sales, satisfaction, loyalty, and retention.
Train and develop teammates on shop operations and guest services, and help maintain a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs when needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and development of teammates to ensure effective staffing.
Control expenses, including payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition and in guest-ready condition according to Monro standards.
Schedule guest appointments and assign teammates based on skill level to complete vehicle services and repairs efficiently and on time.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to improve satisfaction, loyalty, and retention.
Help teammates communicate repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.