Automotive Store Manager - Store 120

Monro Inc.•Warren, OH

10d

About The Position

The Store Manager is a salaried position reporting to the District Manager. The role provides day-to-day leadership for the store and its teammates, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. The Store Manager selects, coaches, and develops teammates, supports sales and service performance, and promotes products and services to guests in support of Monro’s vision to be a leading provider of trusted, quality automotive service and tires. The position oversees store operations, staffing, sales goals, expenses, inventory, guest service, safety, and store cleanliness. It also provides direction to technicians and may assist with vehicle services and repairs. Store Managers are expected to maintain their technical knowledge through required Monro University training and to operate equipment safely according to company and manufacturer guidelines.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Ability to complete required Monro training within the provided guidelines and timing.
Current, valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans and ensure sales goals are achieved through knowledge of services, products, and the automotive industry.
Introduce tire and service products to guests to support sales, satisfaction, and loyalty.
Train and develop teammates on shop operations and guest services to maintain a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, and utilities.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent, clean, and guest-ready condition according to Monro standards.
Schedule guest appointments and assign teammates based on skill level to complete services and repairs efficiently and on time.
Meet sales goals by recommending appropriate tire and service products and promotions.
Address guest needs related to sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist teammates in explaining repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other assigned and required duties.