Experienced Automotive Service Writer
About The Position
At Honest-1 Auto Care, Quality & Customer Service differentiate us from our competitors. We are looking for someone with the desire to lead by example with integrity, a strong sense of urgency, and be highly self-motivated and dependable. Someone who works hard while enjoying a fun atmosphere. Someone who strives to constantly deliver 5-star customer service. Someone who will treat our customers & employees with respect. Someone who will educate our customers and sell only the safety and maintenance services that will keep our customers safe and prolong the life of their cars. This position is responsible for scheduling service appointments, greeting customers, and verifying customer information. Writing repair orders, explaining needed repairs/service to customers, and informing them of estimated completion times. This individual will also help manage all shop functions, including distributing the workload to mechanics. This position will work closely with the supervisor and technicians, and will be responsible for achieving sales goals as well as customer satisfaction and retention.
Requirements
- Excellent customer service skills
- Leadership and teamwork skills
- Automotive service experience or a similar strong customer service experience
- Follow CDC and Honest 1 safety procedures
- Basic computer skills
- Ability to multitask in a fast-paced environment
- Must be reliable
- Must have a valid driver's license
- Must have a good driving record
- Must pass a drug-screening test
- 3 years experience
- Reliable and honest
- Positive, upbeat attitude
- Strong attention to detail
- Outstanding multitasking capabilities
- Highly motivated
- Dedicated to customer service
- Establish and maintain effective relationships with customers to gain their trust and respect
Responsibilities
- Scheduling service appointments
- Greeting customers
- Verifying customer information
- Writing repair orders
- Explaining needed repairs/service to customers
- Informing customers of estimated completion times
- Managing all shop functions
- Distributing workload to mechanics
- Achieving sales goals
- Ensuring customer satisfaction and retention
Benefits
- Salary is hourly plus commission
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
