Automotive Service Writer

City Auto MemphisMemphis, TN
Onsite

About The Position

City Auto Sales in Memphis is seeking an energetic, confident, and communicative Automotive Service Writer to join their growing team. This customer-facing role is crucial for connecting customers with technicians, ensuring smooth shop operations, and providing a professional, positive customer experience. The ideal candidate will be assertive, organized, growth-minded, and adept at problem-solving.

Requirements

  • Valid driver's license
  • High school diploma or equivalent
  • Working knowledge of auto parts and mechanical systems
  • Basic computer skills
  • Strong communication abilities

Nice To Haves

  • Experience in a dealership, service shop, or retail parts environment
  • Familiarity with CDK, Reynolds & Reynolds, or similar systems
  • Experience with POS systems or parts catalogs
  • Bilingual in Spanish and English

Responsibilities

  • Serve as the primary point of contact for customers during their service visit.
  • Greet customers, listen to their concerns, and accurately document vehicle needs.
  • Communicate with technicians to understand repair findings.
  • Translate technical information into clear recommendations for customers.
  • Present service options with confidence and transparency.
  • Provide timely updates to customers.
  • Ensure repair orders move efficiently.
  • Document estimates, approvals, and invoices in the system.
  • Participate in daily shop meetings to ensure alignment and focus on customer experience.

Benefits

  • Base salary plus commission
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k) with 4% company match
  • 120 hours of PTO after 90 days
  • Uniforms provided
  • Gym membership
  • Employee discounts on vehicles and services
  • Company-sponsored events and team celebrations
  • Bi-weekly pay
  • Steady workflow
  • Breakfast and lunch provided on Saturdays
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