Automotive Service Writer

City Auto Memphis•Memphis, TN

9d•Onsite

About The Position

City Auto Sales in Memphis is seeking an energetic, confident, and communicative Automotive Service Writer to join their growing team. This customer-facing role is crucial for connecting customers with technicians, ensuring smooth shop operations, and providing a professional, positive customer experience. The ideal candidate will be assertive, organized, growth-minded, and adept at problem-solving.

Requirements

Valid driver's license
High school diploma or equivalent
Working knowledge of auto parts and mechanical systems
Basic computer skills
Strong communication abilities

Nice To Haves

Experience in a dealership, service shop, or retail parts environment
Familiarity with CDK, Reynolds & Reynolds, or similar systems
Experience with POS systems or parts catalogs
Bilingual in Spanish and English

Responsibilities

Serve as the primary point of contact for customers during their service visit.
Greet customers, listen to their concerns, and accurately document vehicle needs.
Communicate with technicians to understand repair findings.
Translate technical information into clear recommendations for customers.
Present service options with confidence and transparency.
Provide timely updates to customers.
Ensure repair orders move efficiently.
Document estimates, approvals, and invoices in the system.
Participate in daily shop meetings to ensure alignment and focus on customer experience.