Automotive Service Videographer

Peltier KIA Tyler • Tyler, TX

6d • Onsite

About The Position

The Service Videographer plays a key role in customer experience by creating personalized, on-camera video walkarounds of each customer's vehicle during service visits. This role combines technical inspection communication with on-camera presentation skills to help customers clearly understand recommended services and make informed decisions about their vehicle care.

Requirements

• High school diploma or equivalent required.
• Comfortable and confident on camera; prior video, media, or on-air experience is a plus but not required.
• Outgoing, friendly, and personable communication style with a natural ability to connect with customers through video.
• Willingness and ability to learn automotive service terminology and follow structured scripts/talking points.
• Basic technical aptitude for operating video/recording equipment (training provided).
• Strong verbal communication skills; able to explain technical information in a clear, customer-friendly way.
• Reliable, punctual, and able to manage a video queue throughout the workday to keep pace with service volume.
• Ability to walk around vehicles repeatedly throughout the day, including in a service drive/shop environment.
• Ability to stand for extended periods and work in varying indoor/outdoor conditions (shop bay, service drive, etc.).
• Ability to speak clearly and confidently on camera for extended periods throughout the shift.
• Applicants must be willing to submit to a pre-employment background check and drug test.
• Interested candidates must possess a valid driver's license and have a satisfactory driving record.

Nice To Haves

• Familiarity with basic video editing software/apps.

Responsibilities

• Record individualized video walkarounds of customer vehicles while the vehicle is in for service, appearing on camera for each video.
• Physically walk around the vehicle during filming to visually point out and explain technician-identified recommendations (e.g., brake wear, tire condition, fluid levels, filters).
• Clearly and accurately communicate service recommendations using approved service terminology and company-provided scripts or talking points.
• Learn and retain service department terminology ("lingo") well enough to speak about vehicle conditions naturally and credibly on camera.
• Deliver videos in a warm, friendly, and approachable manner that builds customer trust and confidence in the Company's recommendations.
• Edit and send completed videos to customers in a timely manner to support their service decision-making process.
• Coordinate with service advisors and technicians to ensure video content accurately reflects inspection findings and recommendations.
• Maintain video and audio equipment in good working order and report any technical issues promptly.
• Adhere to the Company's Professional Appearance and Dress Code Policy, including on-camera grooming standards outlined for the Videographer role.
• Represent the Company's brand and customer service values in every video interaction.

Benefits

• Video equipment with the newest technology
• Uniforms provided
• Discounts on products and services
• Career advancement opportunities, promote from within
• Clean and professional work environment
• Competitive wages
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Vacation
• Paid Holidays
• Paid Maternity Leave
• Paid Paternity Leave
• Paid Bereavement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED