Automotive Service Technician

Lindsay Chevrolet of Front Royal•Front Royal, VA

About The Position

The Automotive Service Technician performs warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models. The role emphasizes customer satisfaction, safe and dependable vehicle service, and achieving personal service-improvement and production goals. The technician is expected to use current administrative and technical tools, keep up with technical information and training, and complete required repair-order paperwork. A signing bonus of up to $5,000 may be available to qualified applicants, along with assistance moving their tool box. The employer describes competitive compensation, health benefits, paid vacation, paid holidays, training, growth opportunities, and a professional work environment. The employer is an equal opportunity employer and drug-free workplace.

Requirements

Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
Track record of achieving or exceeding goals.
Strong communication skills.
Professional appearance and work ethic.
Positive attitude and high-energy personality.
Strong customer-service skills.
Ability to read and comprehend instructions.
Ability to exercise good judgment.
Valid state driver's license and good driving record.
High school diploma or equivalent.
Technical aptitude demonstrated by ASE certification.

Nice To Haves

Technical or trade school degree preferred.

Responsibilities

Troubleshoot customer concerns using the latest administrative and technical tools.
Treat customers courteously and greet customers in the Service Drive who have not yet been acknowledged.
Keep current with technical publications, Service Comm, and Asist terminal operations.
Make reasonable efforts to deliver safe, honorable vehicle service as promised and correctly the first time.
Address original customer concerns before pursuing additional sales.
Inspect vehicles for additional sales opportunities and maintenance needs based on local-area and factory recommendations.
Return each vehicle as clean as or cleaner than when it arrived.
Participate in offered factory-sponsored and in-house training programs.
Complete paperwork accurately and attach required shop forms to the hard copy of the repair order.
Set personal service-improvement goals and monitor progress against customer satisfaction and production numbers provided by the Service Manager.
Perform other duties assigned by the Service Manager, ASM, or Group Leader.
Arrive on time, ready to work, and in a clean uniform.