Automotive Service Technician

Madison Honda•Madison, NJ

22d

About The Position

The Automotive Service Technician performs warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models. The role emphasizes customer satisfaction, safe and honorable service, and completing repairs as promised the first time. The technician sets personal service-improvement goals and monitors progress against customer satisfaction and production metrics provided by the Service Manager. The position also involves communicating courteously with customers, identifying maintenance and repair opportunities, keeping current with technical information, completing service paperwork, and participating in training. Duties may be adjusted to meet business and organizational needs.

Requirements

Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
A track record of achieving or exceeding goals.
Strong communication skills.
Professional appearance and work ethic.
Positive attitude and high-energy personality.
Strong customer service skills.
Ability to read and comprehend instructions.
Ability to exercise good judgment.
Valid state driver's license and a good driving record.
High school diploma or equivalent.
Technical aptitude demonstrated by ASE certification.

Nice To Haves

Technical or trade school degree preferred.

Responsibilities

Troubleshoot customer concerns using the administrative and technical tools provided.
Treat customers courteously and greet customers in the Service Drive who have not yet been acknowledged.
Stay current with technical publications, Service Comm, and Asist terminal operations.
Make reasonable efforts to deliver safe, honorable vehicle service as promised the first time.
Address the customer's original concerns before pursuing additional sales.
Inspect each vehicle for additional sales opportunities based on local-area and factory maintenance recommendations.
Return each vehicle as clean as, or cleaner than, when it arrived.
Participate in factory-sponsored and in-house training programs offered to the technician.
Complete paperwork accurately and attach all required shop forms to the repair order hard copy.
Perform other duties assigned by the Service Manager, ASM, or Group Leader.
Arrive on time, ready to work, and in a clean uniform.
Set personal service-improvement goals and monitor customer satisfaction and production numbers provided by the Service Manager.