Automotive Service Technician

Don Wood Chevrolet•Logan, OH

21d

About The Position

The Automotive Service Technician performs warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models. The role emphasizes customer satisfaction, safe and reliable vehicle service, and meeting personal service improvement goals measured against customer satisfaction and production numbers provided by the Service Manager. The technician is expected to address the customer's original concerns, identify additional maintenance or service opportunities, and return vehicles in as good or better condition than when they arrived. The position also requires courteous customer interactions, accurate completion of repair orders and required shop forms, participation in offered training, and adherence to workplace expectations such as punctuality and a clean uniform. Duties may be amended or supplemented to meet business and organizational needs. The employer describes itself as an Equal Opportunity Employer and a drug-free workplace.

Requirements

Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repair services on various vehicle makes and models.
A track record of achieving or exceeding goals.
Strong communication skills.
Professional appearance and work ethic.
Positive attitude and high-energy personality.
Superior customer service skills.
Ability to read and comprehend instructions.
Ability to exercise good judgment.
Valid state driver's license and good driving record.
High school diploma or equivalent.
Technical aptitude demonstrated by ASE certification.

Nice To Haves

Technical or trade school degree preferred.

Responsibilities

Troubleshoot customer concerns using available administrative and technical tools.
Show common courtesy to customers and greet customers in the Service Drive who have not yet been acknowledged.
Stay current with technical publications, Service Comm, and Asist terminal operations.
Make reasonable efforts to deliver safe, honorable vehicle service as promised the first time.
Address original customer concerns before pursuing additional sales.
Inspect vehicles for additional sales opportunities based on local-area and factory recommendations.
Return vehicles as clean as, or cleaner than, when they arrived.
Participate in factory-sponsored or in-house training programs offered to the technician.
Complete paperwork accurately and attach all required shop forms to the repair order hard copy.
Perform other duties assigned by the Service Manager, ASM, or Group Leader.
Arrive on time, ready to work, and in a clean uniform.
Set personal service improvement goals and monitor progress against customer satisfaction and production numbers provided by the Service Manager.