Automotive Service Technician

Don Wood Chevrolet•Logan, OH

21d

About The Position

The Automotive Service Technician performs warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models. The role emphasizes customer satisfaction, safe and reliable vehicle service, and completing customer concerns correctly the first time. The technician sets personal service-improvement goals and monitors progress using customer satisfaction and production figures provided by the Service Manager. The position also involves keeping current with technical publications and tools, completing repair-order paperwork, participating in training, and maintaining a professional appearance and work ethic. The description notes that responsibilities may be amended to meet business and organizational needs.

Requirements

Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repair service on various vehicle makes and models.
A track record of achieving or exceeding goals.
Strong communication skills.
Professional appearance and work ethic.
Positive attitude and high-energy personality.
Strong customer-service skills.
Ability to read and comprehend instructions.
Good judgment.
Valid state driver's license and good driving record.
High school diploma or equivalent.
Technical aptitude demonstrated by ASE certification.

Nice To Haves

Technical or trade school degree preferred.

Responsibilities

Troubleshoot customer concerns using the administrative and technical tools provided.
Show courtesy to customers and serve as a secondary greeter to customers in the Service Drive who have not yet been acknowledged.
Keep up to date with technical publications, Service Comm, and Asist terminal operations.
Make reasonable efforts to deliver safe and honorable vehicle service as promised the first time.
Address original customer concerns before moving on to additional sales.
Inspect vehicles for additional sales opportunities and maintenance needs based on local-area and factory recommendations.
Return each vehicle as clean as, or cleaner than, when it arrived.
Participate in factory-sponsored and in-house training programs.
Complete paperwork correctly and attach required shop forms to the repair-order hard copy.
Perform other duties assigned by the Service Manager, ASM, or Group Leader.
Arrive on time, ready to work, and in a clean uniform.
Set personal service-improvement goals and monitor progress against customer satisfaction and production numbers.