Automotive Service Technician

Hendrick Automotive Group•Merriam, KS

24d•Onsite

About The Position

The Automotive Service Technician identifies necessary vehicle service and performs repair, service, and maintenance work. The role examines customer vehicles, estimates repair costs, requests necessary parts, documents completed services, and performs work efficiently in accordance with dealership and manufacturer guidelines. The technician maintains a clean, organized, and safe work area, follows safety rules and company policies, participates in required training, accurately records work hours, and maintains customer satisfaction at or above company standards. This position has no direct supervisory responsibilities. Duties are performed primarily in the service area and involve working around vehicles, using power tools and test equipment, and interacting frequently with customers, service advisors, and the service manager. Other duties may be assigned.

Requirements

High school diploma.
Automotive field of study or work experience.
Five or more years of desired work experience.
Thorough knowledge of automotive parts and systems.
Demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience.
Valid driver’s license.
Basic computer skills to use the timekeeping system and ability to learn the parts department computer inventory and ordering system.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions, deal with standardized situations, and understand and follow technical manuals.
Regular and predictable attendance.
Ability to lift up to 50 pounds and perform duties involving standing, walking, handling objects, reaching, stooping, kneeling, crouching, or crawling; talking and hearing are also regularly required.

Responsibilities

Examine customer vehicles.
Identify necessary vehicle repairs and maintenance.
Estimate the cost of repairs.
Perform vehicle repairs and maintenance.
Document services performed.
Perform services efficiently and according to dealership guidelines.
Follow dealership and manufacturer service guidelines.
Request necessary parts.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the Company’s Core Values.
Comply with Company policies and procedures.
Observe Federal, State, Local, and Company safety rules and regulations while performing duties.
Perform other duties as assigned.