Automotive Service Technician

Horne Mazda•Tempe, AZ

22d

About The Position

The Automotive Service Technician performs vehicle inspections, diagnostics, maintenance, and repairs while prioritizing customer satisfaction, safe and reliable service, and a professional customer experience. The technician sets personal service-improvement goals and monitors progress against customer satisfaction and production measures provided by the Service Manager. The role includes keeping current with technical information, participating in training, completing repair-order paperwork, and maintaining a clean, professional appearance. The listed duties describe the general nature of the work and may change to meet business and organizational needs.

Requirements

Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
A proven track record of achieving or exceeding goals.
Outstanding communication skills.
Professional appearance and work ethic.
Positive attitude and high-energy personality.
Superior customer-service skills.
Ability to read and comprehend instructions.
Ability to exercise good judgment.
Valid state driver's license and a good driving record.
High school diploma or equivalent.
Technical aptitude demonstrated by ASE certification.

Nice To Haves

Technical or trade school degree preferred.

Responsibilities

Troubleshoot customer concerns using the administrative and technical tools provided.
Treat customers courteously and greet customers in the Service Drive who have not yet been acknowledged.
Keep up to date with technical publications, Service Comm, and Asist terminal operations.
Make reasonable efforts to deliver safe, honorable vehicle service as promised and correctly the first time.
Address the customer's original concerns before pursuing additional sales.
Inspect vehicles for additional sales opportunities and maintenance needs based on local-area and factory recommendations.
Return each vehicle as clean as, or cleaner than, when it arrived.
Participate in factory-sponsored and in-house training programs offered.
Complete paperwork accurately and attach all required shop forms to the repair-order hard copy.
Perform other duties assigned by the Service Manager, ASM, or Group Leader.
Arrive on time, ready to work, and in a clean uniform.
Set personal service-improvement goals and monitor customer-satisfaction and production results.