Automotive Service Technician

Robert Horne Ford•Apache Junction, AZ

6d•Onsite

About The Position

Robert Horne Ford is committed to delivering exceptional automotive services with a focus on customer satisfaction and professional growth. We are currently seeking a skilled Automotive Service Technician to join our team in Apache Junction, AZ.

Requirements

Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
Proven ability to meet or exceed performance goals.
Excellent communication skills and customer service orientation.
Professional appearance and strong work ethic.
Positive attitude with high energy and motivation.
Ability to read and understand instructions accurately.
Good judgment and problem-solving skills.
Valid state driver’s license with a clean driving record.
High school diploma or equivalent required.
ASE certification demonstrating technical aptitude is required.

Nice To Haves

Technical or trade school degree preferred.

Responsibilities

Accurately troubleshoot customer concerns using the latest technical and administrative tools.
Provide courteous service and act as a secondary greeter to customers in the service area.
Stay current with technical publications, Service Comm, and Asist terminal operations.
Deliver safe and high-quality vehicle service on the first visit.
Address all original customer concerns before suggesting additional services.
Inspect vehicles for additional maintenance opportunities following local and factory recommendations.
Return vehicles clean or cleaner than when received.
Participate in factory and in-house training programs.
Complete all paperwork accurately and attach required shop forms to repair orders.
Follow all workplace policies, arrive on time, and maintain a professional appearance.
Perform other duties as assigned by management.