Automotive Service Technician

Madison Honda•Easton, PA

22d

About The Position

The Automotive Service Technician performs warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models. The role emphasizes customer satisfaction, safe and reliable service completed as promised the first time, and personal improvement against customer satisfaction and production goals provided by the Service Manager. Technicians are expected to maintain a professional appearance and work ethic, communicate courteously with customers, and participate in available training. The employer offers competitive compensation, health benefits, paid vacation, paid holidays, and a professional work environment, along with training, growth opportunities, and leadership support.

Requirements

Experience performing warranty and non-warranty vehicle inspections, diagnostics, maintenance, and repairs across various makes and models.
Proven track record of achieving or exceeding goals.
Outstanding communication skills.
Professional appearance and work ethic.
Positive attitude and high-energy personality.
Strong customer service skills.
Ability to read and comprehend instructions.
Ability to exercise good judgment.
Valid state driver's license and good driving record.
High school diploma or equivalent.
Technical aptitude demonstrated by ASE certification.

Nice To Haves

Technical or trade school degree preferred.

Responsibilities

Troubleshoot customer concerns using the latest administrative and technical tools.
Show common courtesy to customers and greet customers in the Service Drive who have not yet been acknowledged.
Keep current with technical publications, Service Comm, and Asist terminal operations.
Make reasonable efforts to deliver safe, honorable vehicle service as promised the first time.
Resolve original customer concerns before pursuing additional sales.
Inspect vehicles for additional sales opportunities and assess maintenance against local-area and factory recommendations.
Return vehicles as clean as or cleaner than when they arrived.
Participate in factory-sponsored and in-house training programs.
Complete paperwork accurately and attach required shop forms to the repair order hard copy.
Perform other duties assigned by the Service Manager, ASM, or Group Leader.
Arrive on time, ready to work, and in a clean uniform.
Set personal service-improvement goals and monitor progress against customer satisfaction and production numbers provided by the Service Manager.