Automotive Service Technician

Madison Honda•Clinton, NJ

22d

About The Position

The Automotive Service Technician performs warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models. The role emphasizes customer satisfaction, safe and honorable service, accurate troubleshooting, and completing repairs as promised. The technician sets personal service-improvement goals and monitors progress against customer satisfaction and production numbers provided by the Service Manager. The technician is expected to maintain a professional appearance and work ethic, communicate courteously with customers, keep current with technical publications and tools, participate in training, and complete repair orders and related paperwork accurately. Other duties may be assigned by the Service Manager, ASM, or Group Leader.

Requirements

Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repair service on various vehicle makes and models.
Proven track record of achieving or exceeding goals.
Outstanding communication skills.
Professional appearance and work ethic.
Positive attitude and high-energy personality.
Superior customer-service skills.
Ability to read and comprehend instructions.
Ability to exercise good judgment.
Valid state driver's license and good driving record.
High school diploma or equivalent.
Technical aptitude demonstrated by ASE certification.

Nice To Haves

Technical or trade school degree preferred.

Responsibilities

Troubleshoot customer concerns using the latest administrative and technical tools provided.
Show common courtesy to customers and act as a secondary greeter for customers in the Service Drive who have not yet been acknowledged.
Keep up to date with technical publications, Service Comm, and Asist terminal operations.
Make reasonable efforts to deliver safe, honorable vehicle service as promised the first time.
Address all original customer concerns before moving on to additional sales.
Inspect vehicles for additional sales opportunities and confirm maintenance is in line with local-area and factory recommendations.
Return each vehicle as clean as, or cleaner than, when it arrived.
Participate in factory- or in-house-sponsored training programs.
Complete paperwork accurately and attach all required shop forms to the repair-order hard copy.
Perform other duties assigned by the Service Manager, ASM, or Group Leader.
Arrive on time, ready to work, and in a clean uniform.
Set personal service-improvement goals and monitor progress against customer satisfaction and production numbers provided by the Service Manager.