Automotive Service Technician

United Access • Chandler, AZ

15d • Onsite

About The Position

The Automotive Service Technician diagnoses and repairs conversion vehicles and mobility equipment, including wheelchair vans, to provide high-quality service to clients. The role requires strong mechanical and electrical problem-solving, a commitment to customer service, and the ability to explain equipment and services in understandable terms. The technician learns the company’s products and services, documents repairs, keeps current with changes to conversion vehicles, and builds relationships with clients. Duties also include basic platform-lift and power-chair Q-Lock docking-station installation, completing paperwork, instructing clients on equipment use, and assisting with other technician projects assigned by the Service Manager or General Manager. The position is based in Chandler, Arizona, and offers Monday-through-Friday day-shift hours.

Requirements

• A valid driver’s license is required.
• Basic automotive experience or a certificate of completion in basic automotive technology, or similar certification, is preferred.
• Must have own tools.
• High school diploma or GED is preferred.
• Electrical experience, fabricating, and welding are a plus.
• ASE certification is preferred but not required.
• Ability to diagnose electrical and mechanical issues and apply critical thinking to solve problems.
• Strong customer-service, communication, listening, and relationship-building skills.
• Ability to learn products, processes, and procedures and manage responsibilities with competing deadlines.

Nice To Haves

• High school diploma or GED.
• Certificate of completion in basic automotive technology or similar certification.
• Electrical experience.
• Fabricating and welding experience.
• ASE certification.

Responsibilities

• Learn the company’s products and services and serve as a resource for clients.
• Train to diagnose conversion-vehicle service and repair issues based on customer descriptions.
• Document repairs performed on each vehicle, from diagnosis through service.
• Determine appropriate repairs or solutions using mechanical knowledge and customer needs.
• Maintain knowledge of conversion vehicles and stay current with product changes and advancements.
• Complete jobs within established time frames and work cooperatively with clients and the team.
• Establish and maintain relationships with prospective and current clients.
• Learn how the store operates and support the expectations of the role.
• Perform basic installations of platform lifts and power-chair Q-Lock docking stations within set time frames.
• Complete paperwork accurately and proficiently.
• Instruct and explain to clients how to use equipment.
• Take on other technician projects assigned by the Service Manager or General Manager.
• Provide attentive, nonjudgmental customer service and explain services and products in layman’s terms.
• Follow safety practices and deliver detail-oriented, quality service.

Benefits

• Competitive hourly base pay with an incentive bonus plan.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability insurance.
• 401(k) with employer match.
• Paid time off.
• Safety boot reimbursement.
• Prescription safety goggle reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED