Automotive Service Technician

Krieger Ford•Columbus, OH

21d

About The Position

The Automotive Service Technician performs warranty and non-warranty inspections, diagnostics, maintenance, and repairs on a variety of vehicle makes and models. The role emphasizes customer satisfaction, safe and reliable service, first-time resolution of customer concerns, and achieving personal service-improvement goals measured against customer satisfaction and production numbers provided by the Service Manager. The technician also keeps current with technical information, participates in training, and completes required repair-order paperwork. The employer describes a professional work environment, opportunities for growth, competitive compensation, training, and benefits.

Requirements

Experience performing warranty and non-warranty vehicle inspections, diagnostics, maintenance, and repairs across various makes and models.
Proven track record of achieving or exceeding goals.
Outstanding communication skills.
Professional appearance and work ethic.
Positive attitude and high-energy personality.
Superior customer service skills.
Ability to read and comprehend instructions.
Ability to exercise good judgment.
Valid state driver’s license and a good driving record.
High school diploma or equivalent.
Technical aptitude demonstrated by ASE certification.

Nice To Haves

Technical or trade school degree preferred.

Responsibilities

Troubleshoot customer concerns using the administrative and technical tools provided.
Treat customers courteously and act as a secondary greeter for customers in the Service Drive who have not yet been acknowledged.
Stay current with technical publications, Service Comm, and Asist terminal operations.
Make reasonable efforts to deliver safe, honorable vehicle service as promised and resolve original customer concerns before pursuing additional sales.
Inspect vehicles for additional sales opportunities and assess maintenance against local-area and factory recommendations.
Return vehicles as clean as or cleaner than when received.
Participate in offered factory-sponsored and in-house training programs.
Complete paperwork accurately and attach required shop forms to the hard copy of the repair order.
Perform other duties assigned by the Service Manager, ASM, or Group Leader.
Arrive on time, ready to work, and in a clean uniform.
Set personal service-improvement goals and monitor progress against customer satisfaction and production numbers.