Automotive Service Receptionist

Nourse Automotive Group•Chillicothe, OH

11d•Onsite

About The Position

The role of our Service Receptionist is to respond effectively to all incoming, phone-sourced service inquiries that come to the dealership. The receptionist's goal is to generate a response, answer any questions the customer may have, and set a service appointment. This position is to be the first voice of the Nourse Service Department, therefore representatives must have an energetic and customer service driven personality. Receptionist's will work closely with our service advisors to schedule appointments and address customer concerns. Clear communication is extremely important in this role due to the nature of the information being relayed. In addition to scheduling appointments, they will maintain relationships with our customers by conducting follow-up calls to ensure quality and continuity throughout all appointments. This job mainly deals with high-volume phone inquiries, therefore call center experience is highly recommended.

Requirements

High School Diploma or equivalent, some college preferred
Automotive experience preferred
Professional work ethic and appearance
Stable work history required
Excellent verbal communication skills must speak clearly and professionally.
Ability to work in a structured environment and adhere to attendance policies and scheduling requirements which include evenings and weekends
Proficient with basic computer applications
Outgoing and friendly personality not easily intimidated, ability to handle customer rejection
Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service
Ability to work well in a fast-paced and diverse environment

Nice To Haves

Call center experience helpful, but not required
Great time management
Efficient keyboarding/data entry
Proven track record of achieving or over-achieving goals
Outstanding communication (with customers and co-workers)
Great attitude with a high-energy personality
Superior customer service skills

Responsibilities

Respond effectively to all incoming, phone-sourced service inquiries.
Generate a response, answer customer questions, and set service appointments.
Work closely with service advisors to schedule appointments and address customer concerns.
Maintain relationships with customers by conducting follow-up calls to ensure quality and continuity.
Handle high-volume phone inquiries.