Ford of Morristown Automotive Service Receptionist

Nielsen Automotive Group • Morristown, NJ

2d • Onsite

About The Position

Nielsen Ford of Morristown is seeking a friendly, dependable Service Receptionist to help create a welcoming and organized experience for service customers. The role supports the service department’s daily operations by greeting visitors, answering calls, scheduling service appointments, providing approved updates, processing payments, and handling clerical tasks. The position is full-time and on-site in Morristown, New Jersey, with a Monday-through-Friday schedule from 7:30 a.m. to 4:30 p.m. Compensation is $18 per hour, paid weekly. This is an entry-level opportunity for candidates with strong communication skills and a willingness to learn.

The receptionist maintains a tidy and welcoming reception and customer waiting area, handles customer and payment information confidentially, and follows dealership procedures. The position may also include other related dealership duties as assigned.

Employment is contingent on satisfactory completion of job-related pre-employment requirements, including driver’s license and motor vehicle record review, an authorized background check, and pre-employment drug and alcohol screening, in accordance with applicable law and Company policy. Nielsen Ford of Morristown and Nielsen Automotive Group are equal opportunity employers and provide reasonable accommodations as required by law.

Requirements

• Strong verbal and written communication skills and a friendly, professional manner.
• Customer-focused attitude and ability to remain courteous during busy periods.
• Attention to detail, basic math skills, and ability to process payments accurately.
• Strong organizational skills and ability to manage calls, customer requests, and clerical tasks.
• Dependability, punctuality, and ability to work independently and cooperatively with the service team.
• Basic computer skills and willingness to learn dealership scheduling and payment systems.
• High school diploma or equivalent.

Nice To Haves

• Previous customer service, receptionist, or cashier experience.
• Familiarity with Microsoft Office.

Responsibilities

• Greet and welcome customers, directing them to the appropriate service advisor or team member.
• Answer incoming calls professionally, direct callers to the appropriate person or department, and take accurate messages.
• Schedule and confirm service appointments in coordination with the service team.
• Provide accurate information about dealership hours, appointment details, and general service procedures in person, by phone, and by email.
• Coordinate with service advisors to provide approved repair-status updates and route repair, pricing, or completion-time questions to the appropriate advisor.
• Accurately process customer payments by cash, credit card, and check in accordance with dealership procedures.
• Issue receipts, provide correct change, and maintain accurate payment and transaction records.
• Process authorized refunds in accordance with management direction and dealership policy.
• Keep reception and customer waiting areas tidy, welcoming, and stocked with designated supplies, refreshments, and informational materials.
• Assist with filing, copying, scanning, and other clerical tasks.
• Handle customer information and payment details confidentially and follow dealership procedures.
• Assist with other related dealership duties as assigned.

Benefits

• Medical, dental, vision, and life insurance may be available to eligible full-time employees.
• 401(k) retirement plan.
• Paid vacation and sick leave.
• Employee discounts on eligible vehicle purchases and services.
• Strayer University education benefits, with online and in-person learning options.
• Dealership training and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED