Automotive Service & Parts Advisor

Coggins Auto Group•Pittsfield, MA

3d•Onsite

About The Position

We're looking for a highly organized, customer-focused Service & Parts Advisor to help keep our service department running efficiently. This is a hybrid role that's perfect for someone who enjoys variety, thrives in a fast-paced environment, and isn't afraid to jump in wherever needed. Because we're a smaller operation, you'll play an important role in nearly every part of the service process. One minute you may be greeting customers and writing repair orders, the next you'll be ordering parts, billing invoices, closing repair orders, or helping keep the shop organized and moving efficiently. If you're someone who enjoys multitasking, takes ownership of your work, and believes every customer deserves an honest, stress-free experience, we'd love to meet you. At Coggins Auto Group, we're family-owned and proud to serve Berkshire County and beyond with a transparent, team-first culture where everyone pitches in to help each other succeed.

Requirements

Previous Service Advisor, Parts Advisor, or dealership experience preferred
Ability to comfortably balance multiple responsibilities throughout the day
Strong organizational skills with exceptional attention to detail
Excellent customer service and communication skills
Comfortable learning dealership software and administrative processes
Self-motivated with the ability to prioritize and adapt in a fast-paced environment
Team-first attitude with a willingness to help wherever needed
Valid driver's license

Responsibilities

Welcome customers and provide an exceptional service experience from check-in to vehicle pickup
Listen to customer concerns and accurately document repair orders
Explain recommended maintenance and repairs in a clear, honest manner
Coordinate repairs and communicate with technicians throughout the day
Provide estimates, updates, and obtain customer approvals
Order, receive, bill, and manage parts needed for repairs
Maintain accurate parts inventory and vendor communication
Close repair orders and ensure all paperwork is complete and accurate
Assist with warranty documentation and administrative tasks as needed
Keep the service department organized and operating efficiently
Jump in wherever needed to support the team and deliver an outstanding customer experience