Automotive Service Manager
Central Florida Lincoln•Orlando, FL
•Onsite
About The Position
Lead our service and parts team to drive revenue growth and deliver a world-class customer experience. We are looking for a highly motivated, hands-on leader who can organize a team, hold staff accountable, and oversee the daily operational and financial success of our service departments.
Requirements
- 3+ years of experience as an Automotive Service Manager or Director.
- Valid FL Driver's License with a clean record.
- Ability to pass a background check and drug screen.
Nice To Haves
- Ford/Lincoln brand experience
- Ignite (Reynolds and Reynolds) experience
Responsibilities
- Hire, train, schedule, and supervise technicians, advisors, and assistant managers.
- Establish monthly sales and revenue objectives, measure progress, and minimize technician unapplied time.
- Maintain a high Customer Service Index (CSI) by resolving complaints immediately and overseeing customer follow-ups.
- Ensure accurate warranty procedures, proper dispatching, and compliant paperwork.
- Ensure technicians stay up to date with OEM and ASE training.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
