Automotive Service Manager

Rohrman Toyota Lafayette • Lafayette, IN

1d • Onsite

About The Position

Our Service Managers are the driving force behind our service departments — leading technicians and advisors, delivering exceptional customer experiences, and ensuring the shop operates efficiently and profitably. As a Service Manager, you'll oversee the daily operations of a high-performing service department while developing your team, maximizing productivity, and maintaining the highest standards of customer satisfaction. This is a hands-on leadership role for someone who thrives in a fast-paced environment and knows how to motivate people while driving results.

Requirements

• High school diploma or GED required; prior automotive dealership Service Manager or Fixed Operations leadership experience strongly preferred.
• Proven leadership experience managing Service Advisors, Technicians, and department operations.
• Strong understanding of dealership service processes, warranty procedures, and manufacturer standards.
• Excellent organizational, communication, and problem-solving skills.
• Ability to analyze financial reports, productivity metrics, and departmental performance.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Valid driver's license with an acceptable driving record.

Nice To Haves

• prior automotive dealership Service Manager or Fixed Operations leadership experience strongly preferred

Responsibilities

• Lead the daily operations of the service department, ensuring efficient workflow and outstanding customer service.
• Hire, train, coach, and develop Service Advisors, Technicians, and support staff while fostering a positive, high-performance culture.
• Monitor shop productivity, technician efficiency, and departmental profitability while implementing strategies for continuous improvement.
• Ensure repair orders are written, dispatched, and completed accurately and efficiently.
• Maintain exceptional CSI (Customer Satisfaction Index) scores by resolving customer concerns promptly and professionally.
• Work closely with the Parts Department to ensure timely availability of parts and efficient repair turnaround.
• Monitor department expenses, labor sales, warranty performance, and key performance indicators.
• Ensure compliance with manufacturer policies, dealership procedures, safety regulations, and quality standards.
• Conduct regular department meetings and performance reviews while establishing clear goals and accountability.
• Collaborate with dealership leadership to achieve overall sales, service, and profitability objectives.

Benefits

• Affordable Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.
• Competitive 401(k): Build your future with our retirement savings plan.
• Paid Time Off (PTO): Includes paid holidays and vacation after 90 days of full-time employment.
• Paid Maternity & Paternity Leave: Support for new mothers and fathers.
• Paylocity "Pay On Demand": Access your earnings before payday (up to $2,000).
• Employee Discounts: Discounts on vehicle servicing and new car purchases.
• Continuous Training & Mentorship: Grow professionally and advance your career within our group.
• Employee Tenure & Recognition Program: We celebrate milestones and contributions.
• Fun Company Events: Awesome experiences for employees and their families!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED