Automotive Service Manager

Johnson Motors of Menomonie Inc•Menomonie, WI

just now•$90,000 - $150,000•Onsite

About The Position

Celebrating 100 Years of Excellence – Lead the Future of Service. At Johnson Motors of Menomonie, we’ve built a legacy of trust, care, and exceptional guest experiences for over a century. As we look ahead, we’re searching for a Service Manager who shares our vision of creating a fundamentally different dealership experience—one centered on people, growth, and operational excellence. If you’re passionate about leading high-performing teams, driving results, and making a real impact, we invite you to be a key part of our next 100 years.

Requirements

3+ years of experience in automotive service leadership (Service Manager or Assistant Manager role preferred)
Deep understanding of fixed ops metrics, repair order flow, and technician management
Strong communication, conflict resolution, and organizational skills
Proven track record of hitting or exceeding performance targets
Familiarity with DMS systems (CDK/Dealertrack/Reynolds) and digital scheduling tools
Valid driver’s license and clean driving record

Responsibilities

Lead morning service team huddles to align on goals, appointments, and priorities.
Monitor technician productivity and ensure efficient dispatching of repair orders.
Review repair orders for accuracy, profitability, and guest satisfaction.
Coach advisors and technicians on best practices in communication and repair quality.
Resolve guest concerns with empathy, urgency, and professionalism.
Track and analyze key performance metrics (ELR, hours per RO, CSI, etc.)
Collaborate with Parts Manager to manage inventory and workflow.
Support team development through training, performance reviews, and goal-setting.
Partner with leadership to drive department growth and innovation.