Automotive Service Manager

CarShop US-Penske Automotive Group•Mount Holly, NJ

1d•Onsite

About The Position

Audi North Scottsdale, a Penske Automotive Group dealership, is looking for an experienced Service Manager to lead the service department. The Service Manager is responsible for running an efficient and profitable service department. This manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Requirements

At least two years of automotive retail service management
Genuine interest in providing an exceptional customer experience
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude
Excellent communication, interpersonal and organizational skills
Strong work-ethic with the ability to work in a fast-paced, results-driven environment
High school diploma or equivalent
Two to three years' service experience or equivalent combination of education and experience
Proficient with Microsoft applications
Time management skills and ability to prioritize
Works well in a team environment
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to calculate figures and amounts such as discounts, interest, and commissions
Exceptional attention to detail
Ability to understand and follow work rules and procedures
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Able to work with a diverse group of people and be a positive influence on departmental morale

Nice To Haves

Previous Technician experience
Bachelor's degree (B.A.) from four-year college or university
Three to six years related experience and/or training; or equivalent combination of education and experience
ASE Certification

Responsibilities

Operate the department at maximum production
Controlling costs
Building a loyal clientele
Maintaining good employee relationships
Setting and obtaining sales and profit objectives
Maintaining service records
Ensure service team is motivated and trained
Set goals based on individual skill levels
Maintain a positive environment to promote employee morale
Set monthly and annual goals for the Service Department with the General Manager and reporting on your progress
Effectively hire personnel required to meet departmental and organizational goals
Manage, discipline, and terminate personnel as required to meet departmental and organizational goals
Effectively lead a team to achieve departmental and organizational goals