Automotive Service Manager
Silver Lake Auto & Tire Centers•Grafton, WI
•$80,000 - $130,000•Onsite
About The Position
We are seeking an innovative and caring Automotive Service Manager to lead with integrity, focus on people, and drive operational excellence. This role involves creating exceptional experiences for team members to thrive, delivering world-class customer service, and overseeing the overall operation of the store. The manager will support the Shop Foreman, Service Advisors, and other staff, focusing on daily operations, customer service, staff development, staffing, profitability, facility operations, maintaining a clean work environment, and project management.
Requirements
- In-depth knowledge of the automotive industry and service operations.
- Proven leadership experience, ideally as an automotive service manager or in a similar role.
- Excellent communication, organization, and problem-solving skills.
- Self-motivated with a high level of energy and the ability to set priorities.
Responsibilities
- Create an exceptional experience for team members to thrive by fostering engagement, encouraging solutions, and facilitating effective communication.
- Understand, track, and analyze production and sales metrics.
- Develop, implement, and communicate a production plan based on capacity and workflow.
- Ensure proper communication channels are maintained between sales and production staff.
- Assist and empower the Service Advisor team to meet goals and performance metrics.
- Take ownership of gross profit by managing parts and labor margins, as well as inventory control.
- Monitor total shop productivity and identify opportunities for improvement.
- Ensure proper staffing and coverage through effective recruitment and scheduling.
- Interview and build a pipeline of future employees.
- Provide continuous training and career development for all team members.
- Hire, train, and lead location staff with a focus on company culture and cohesion.
- Maintain a professional personal image and uphold location standards.
- Oversee loaner vehicle cleanliness, safety, and readiness for customers.
- Manage inventory, building supplies, and operational resources.
Benefits
- Competitive pay
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with aggressive company match
- Generous PTO plan
- Paid holidays
- Tuition assistance
- Paid uniforms
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
