Automotive Service Manager
Auto Park Ford Sturgis•Sturgis, MI
•Onsite
About The Position
Auto Park Ford is seeking a high-performance, results-driven Automotive Service Manager to lead and elevate our Service Department. This is a leadership-intensive role responsible for driving fixed operations profitability, maximizing shop efficiency, improving customer satisfaction, and building a high-accountability service team culture. This position is ideal for a leader who thrives in a fast-paced dealership environment and understands how to balance customer experience, technician productivity, effective labor sales, and fixed ops profitability.
Requirements
- Prior Automotive Service Manager or strong Assistant Service Manager experience required
- Proven ability to lead and improve a high-volume service operation
- Strong understanding of fixed operations: labor gross, effective RO flow, CSI, and productivity
- Ability to coach, lead, and hold teams accountable to performance standards
- Strong communication and customer-facing leadership skills
- Experience with dealership DMS systems (DealerTrack / CDK / Reynolds & Reynolds preferred)
Nice To Haves
- Experience with Medium/Heave Duty vehicles
- Ford dealership experience
- Fleet service / fleet maintenance management experience
- Commercial service operations or multi-line service environments
- High-volume dealership or multi-rooftop service operations
Responsibilities
- Lead all Service Department operations with a focus on profitability and efficiency
- Drive labor sales, gross profit, and shop throughput
- Manage service advisors, technicians, and dispatch/RO flow
- Maintain and improve CSI and customer retention metrics
- Oversee warranty administration and manufacturer compliance
- Optimize scheduling, repair order management, and shop capacity
- Develop, train, and hold team members accountable to performance standards
- Partner with Parts and Sales departments to improve overall dealership performance
- Build a culture of urgency, accountability, and continuous improvement
- Ensure consistent execution of dealership processes and manufacturer standards
Benefits
- Competitive base compensation based on experience
- Strong performance-based bonus structure tied to fixed operations results
- Opportunity to significantly impact dealership profitability
- Growth and advancement opportunities
- Fast-paced, high-accountability dealership environment
- Leadership role with real operational influence
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
