Automotive Service Manager
Mills Automotive Group•Baxter, MN
•Onsite
About The Position
We are seeking an experienced and motivated Service Manager to lead our service department. This role is responsible for overseeing daily operations, driving profitability, ensuring high-levels of Guest satisfaction, and developing a high-performing team of technicians.
Requirements
- 3+ years of experience in an automotive dealership service department
- Strong leadership and team development skills
- Proven track record of driving service department performance and profitability
- Excellent communication and Guest service skills
- Familiarity with dealership management systems (CDK, etc.)
Nice To Haves
- OEM experience preferred
Responsibilities
- Manage all aspects of the service department, including workflow, scheduling, and productivity
- Lead, coach, and develop service technicians and support Team
- Monitor and improve key performance metrics (labor sales, effective labor rate, hours per RO, guest satisfaction scores, etc.)
- Ensure exceptional Guest experiences and handle escalated Guest concerns
- Maintain compliance with manufacturer standards and warranty requirements
- Control expenses, manage departmental budget, and drive profitability
- Work closely with sales departments to maximize overall dealership performance
- Maintain a safe, organized, and efficient shop environment
Benefits
- Medical Insurance
- Dental Insurance
- Vision Plan
- Health Savings Account
- Cafeteria Plan
- Life Insurance
- Employer sponsored 401(k) & potential Profit Sharing
- Paid Time Off
- Designated Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
