Automotive Service Manager Indiana

Asbury Automotive • Indianapolis, IN

3d • Onsite

About The Position

Asbury Automotive Group is seeking an experienced Automotive Service Manager for their Indiana market. This role is crucial in redefining the traditional dealership model through innovative technologies and a commitment to team members, guests, and partners. The Service Manager will have the opportunity to make a positive impact on the business and in the lives of team members and customers. We are looking for strong, energetic, people-focused individuals who will help redefine the car-buying experience. Relocation assistance is available for qualified candidates.

Requirements

• Strong customer service skills are a must.
• Must be able to manage a team, motivate and develop.
• Experience with CDK or other automotive software required.
• Strong technical aptitude is required.
• Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop.
• Must have 3+ years as an automotive Service Writer/Service Assistant Manager.
• Previous automotive Service Management experience is required.
• Must be able to manage in a fast-paced work environment.
• Must be able to pass pre-employment screens (background & drug test).

Nice To Haves

• Experience in the Indiana market and/or other states.

Responsibilities

• Oversee the service department and drive operational success, including managing technicians, service advisors, service call center, lot attendants, detailers, and shuttle drivers.
• Manage employee schedules and pay plans.
• Forecast goals and objectives for the department and strive to meet them.
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs.
• Work with the shop foreman to ensure customer vehicles are serviced properly and in a timely manner.
• Attend manager meetings and conduct service department meetings.
• Prepare and administer an annual operating budget for the service department.
• Maintain Asbury's specified service customer pay gross profit growth.
• Maintain technician proficiency as specified by Asbury standards.
• Partner with technical schools to recruit technicians.
• Partner with OEM and other third-party vendors.
• Handle and resolve customer complaints.
• Motivate, train, develop, and reward employees.
• Communicate with customers about maintenance and service work needed effectively.
• Continue to maintain Asbury's value, quality, and integrity.
• Provide and maintain a safe workplace and environment for employees and customers.
• Other duties as determined by management.

Benefits

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Medical insurance
• Vision insurance
• Dental insurance
• Accident insurance
• Critical illness insurance
• Hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term disability plans
• Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities
• Relocation assistance available for qualified candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed