Automotive Service Manager
About The Position
DARCARS Volvo of Fairfax is seeking an experienced and results-driven Service Manager to lead our service operations and deliver the exceptional customer experience expected from a luxury automotive brand. This is a high-impact leadership opportunity for a motivated service professional who thrives in a fast-paced environment, develops high-performing teams, and understands how to build a profitable, customer-focused service department. If you are a hands-on leader with a passion for operational excellence, team development, and customer satisfaction, we want to hear from you.
Requirements
- 4+ years of automotive service technical experience
- 5+ years of dealership service leadership experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor
- Proven track record of increasing revenue, productivity, and customer satisfaction
- Strong leadership, coaching, and team-building skills
- Excellent communication, organizational, and problem-solving abilities
- Experience managing dealership service operations and performance metrics
Nice To Haves
- Luxury automotive experience preferred
- Body Shop experience is a plus
Responsibilities
- Lead all fixed operations activities within the service department to maximize profitability, efficiency, and customer retention
- Drive performance through key service metrics, including: Repair order growth, Technician productivity and efficiency, Sales per repair order, Warranty performance and comeback reduction, Customer satisfaction and retention
- Recruit, train, coach, and develop service advisors and technicians
- Create a positive, performance-driven culture focused on accountability and teamwork
- Resolve customer concerns professionally while maintaining the premium ownership experience Volvo customers expect
- Develop and execute strategies to achieve departmental goals and financial objectives
- Maintain budgets, expense controls, and operational standards
- Ensure compliance with all manufacturer, federal, state, and local requirements
- Foster strong collaboration between service, parts, and sales departments
Benefits
- Comprehensive medical, dental, and vision benefits
- 401(k) with company participation
- Employee discounts on vehicles, parts, and service
- Career growth opportunities throughout the DARCARS dealership network
- Opportunities to support local community initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
