Automotive Service Manager - Beach Mazda

Beach Mazda•Myrtle Beach, SC

About The Position

Beach Mazda is seeking a highly experienced and driven Automotive Service Manager. This is a unique opportunity to step into a leadership role while we build a brand-new, state-of-the-art facility. We are looking for a proven professional who can elevate the customer experience, develop a high-performing team, deliver profitability results and expand our presence in the local market.

Requirements

5+ years of experience as an Automotive Service Manager or Assistant Service Manager
Strong leadership, team-building, and performance management skills
Proven track record of increasing service revenue and profitability
Deep understanding of fixed operations, KPIs, and dealership financials
Excellent customer service and conflict resolution abilities
Experience with dealership management systems (DMS) and service software
Valid driver’s license and clean driving record

Nice To Haves

Previous experience with Mazda or import brands
Experience with growing a service operation
Proven CSI success

Responsibilities

Lead daily operations of the service department, ensuring efficiency, profitability, and top-tier customer satisfaction
Recruit, train, and develop service advisors, technicians, and support staff
Establish and monitor KPIs including labor sales, effective labor rate, technician productivity, and customer retention
Create and execute strategies to grow service business and market share within the Myrtle Beach area
Maintain strong CSI (Customer Satisfaction Index) scores and resolve customer concerns professionally
Oversee scheduling, workflow, and shop productivity to maximize throughput
Ensure compliance with manufacturer standards, warranty policies, and dealership procedures
Collaborate with sales and parts departments to drive overall dealership success
Prepare budgets, forecasts, and performance reports