Automotive Service Manager

Tuffy Tire & Auto 39030•Fox River Grove, IL

20d•$70,000 - $120,000•Onsite

About The Position

We firmly believe that our success is a direct reflection of our talented Automotive Service Managers. If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and excellent work ethic, you are the right candidate for our team. As an Automotive Service Manager, you will be responsible for achieving positive sales and profit results. In the absence of the Store Manager, you will be the Manager on Duty. Also, the Automotive Service Manager will be focused on promoting the shop and its services through outstanding customer service, shop cleanliness, and quality workmanship.

Requirements

High school diploma or GED equivalent needed
Knowledge of the automotive industry and trends
Possess a state-issued driver’s license and acceptable driving record to operate dealership-owned vehicles
Strong communication skills
A track record of leadership
Ability to interpret profit and loss statements are necessary for success
Hard worker

Nice To Haves

Bachelor’s degree is preferred but not required

Responsibilities

Make Customer Satisfaction number one
Identify customer concerns and needs
Professionally review all completed inspections offering solutions and benefits
Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment
Assist the Store Manager to oversee all aspects of operating a service center and employees for top-line sales and profits
Assuring all shop personnel are following the processes in place for vehicle inspections, sales processes, and safety procedures
Assist the Store Manager in hiring and maintaining a staff of professionals that reflect the company culture
Assist the Store Manager in controlling costs, shop maintenance, cost of goods, payroll, and quality control standards