Automotive Service Manager
About The Position
Take the next step in your leadership career and complete impactful work by joining Michael Jordan Nissan as a full-time Automotive Service Manager! We're looking for a strategic problem-solver who can maintain daily excellence while driving revenue growth for our Durham, NC business. Depending on experience and performance, you can earn $90,000 - $125,000/year. We also offer generous benefits, such as: Health insurance, Dental coverage, Eye care, Life insurance, 401(k) plan, Employee pricing. If this sounds like the right position for you, keep reading. This role manages the day-to-day operations at our service center and develops effective new strategies for hitting monthly targets. We're looking for a results-focused leader who can ensure short- and long-term excellence while enforcing brand standards. You'll support daily productivity by delegating work to technicians and strategically creating schedules for optimizing shop efficiency. As they work on the vehicles, you'll make sure all activities comply with Nissan warranty policies, dealership safety regulations, and technical training requirements. One of your core goals is to ensure the department meets sales, performance, and customer satisfaction targets. You'll monitor monthly metrics, track parts and labor sales, and uncover new opportunities for growing revenue. You'll also support customer retention by ensuring high customer service scores and working directly with vehicle owners to resolve any issues or complaints. Welcome to Michael Jordan Nissan! We're a premier car sales and service dealership in Durham, NC. Our team takes pride in offering an incredible lineup of new and pre-owned Nissan models and top-notch service and parts. We believe in supporting our employees with comprehensive benefits, exclusive employee pricing, and a great work environment. Our staff values the strong work-life balance we promote, making us a great place to develop your career while maintaining personal well-being. Join us and become part of a friendly, knowledgeable team dedicated to excellence! Are you excited to build a rewarding career with a team that will value you and appreciate your accomplishments? Reach out today by completing our short initial application! Must have the ability to pass a background check.
Requirements
- 2+ years of experience as an automotive service manager
- Working knowledge of dealership management software, such as CDK Global
- Familiarity with or ability to learn OEM standards, repair procedures, and diagnostic tools
- Ability to pass a background check
Nice To Haves
- 5 years of experience as an automotive service manager
- ASE certifications
- Brand-specific Nissan training
Responsibilities
- Manages the day-to-day operations at our service center
- Develops effective new strategies for hitting monthly targets
- Ensures short- and long-term excellence while enforcing brand standards
- Supports daily productivity by delegating work to technicians
- Strategically creates schedules for optimizing shop efficiency
- Ensures all activities comply with Nissan warranty policies, dealership safety regulations, and technical training requirements
- Ensures the department meets sales, performance, and customer satisfaction targets
- Monitors monthly metrics
- Tracks parts and labor sales
- Uncovers new opportunities for growing revenue
- Supports customer retention by ensuring high customer service scores
- Works directly with vehicle owners to resolve any issues or complaints
Benefits
- Health insurance
- Dental coverage
- Eye care
- Life insurance
- 401(k) plan
- Employee pricing
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
